Policies & Contact

All treatments are offered by appointment only. Once bookings open, please contact Adriana directly via WhatsApp to arrange an appointment. Adriana will confirm availability and send bank-transfer payment instructions privately. Full payment by bank transfer is required in advance to secure your appointment, and your booking is confirmed once payment has been received.

Please arrive on time for your appointment. If you are running late, please let Adriana know as soon as possible. Late arrivals may result in a reduced treatment time so that subsequent appointments are not affected. The original treatment fee will remain payable.

A consultation takes place at the start of every appointment. This allows Adriana to review relevant health information, understand your individual needs and preferences, and make any appropriate adaptations before treatment begins. The consultation does not reduce your advertised treatment time.

For your first appointment, please allow an additional 15 minutes for the consultation, separate from your booked treatment time.

You will be asked to complete a consultation form before your first treatment. It is important that you provide accurate and up-to-date health information, including any medical conditions, medications, allergies or recent surgeries. If your health circumstances change between appointments, please inform Adriana before your next session.

Your consent will be sought before every treatment. You have the right to withdraw consent at any time and to ask Adriana to stop or adjust the treatment. No treatment will proceed without your agreement.

Adriana is a qualified complementary therapist. Complementary therapies are not a substitute for medical advice, diagnosis or treatment. If you have a medical condition or health concern, please seek advice from a qualified healthcare professional.

Adriana will not diagnose medical conditions or prescribe treatments. She may decline to treat or may adapt a treatment where she considers it necessary for your safety or wellbeing, and will explain her reasons for doing so.

Some treatments may not be suitable in certain circumstances. Adriana will discuss any relevant considerations with you during your consultation.

Please contact Adriana via WhatsApp or email if you need to cancel or reschedule your appointment.

With at least 48 hours' notice, you may choose a full refund or transfer your payment to another appointment. With less than 48 hours' notice, you may choose a full refund or transfer your payment to another appointment. With less than 48 hours' notice, Cura will normally offer one opportunity to reschedule, and your payment will be transferred to the new appointment.

If a rescheduled appointment is subsequently cancelled or changed with less than 48 hours' notice, a cancellation charge may be deducted from your payment to reflect the loss to Cura. Any ability to refill the appointment and any costs saved will be taken into account, and any remaining balance will be refunded.

If Cura cancels your appointment, you may choose a full refund or an alternative appointment. Refunds are made by bank transfer. These terms do not affect your statutory rights.

Cura Holistic Therapy respects your privacy and is committed to handling your personal and health information responsibly, confidentially and securely.

Information collected during your consultation and treatment may include your contact details, relevant health information, medications, allergies, treatment preferences, consent and treatment notes. This information is collected only where relevant to providing and managing your complementary therapy treatments safely and appropriately.

Your information will not ordinarily be shared with third parties without your permission, unless there is a legal requirement or another lawful reason to do so.

Client records are stored securely and access is restricted appropriately. Personal information will not be kept for longer than necessary. Further information about how Cura Holistic Therapy collects, uses, stores and protects personal information, including your data protection rights, will be provided in Cura Holistic Therapy's Privacy Notice.

This website does not collect personal information through contact forms. If you contact Adriana by WhatsApp or email, your information will be used to respond to your enquiry and, where applicable, arrange and manage your appointment.

All treatments are carried out in a professional manner within a safe and respectful environment. Appropriate draping is used throughout every treatment to protect your privacy, comfort and dignity.

Adriana reserves the right to end a treatment at any time if professional boundaries are not respected. In such circumstances, the full treatment fee may still be charged.

Your feedback is always welcome. If you have any concerns about your treatment or experience, please contact Adriana directly in the first instance so that she has the opportunity to address them.

Adriana is committed to providing a high standard of professional care and takes all feedback seriously.